Is the monthly Technology Fee paid to Buff City Soap refundable?
Buff_City_Soap Franchise · 2025 FDDAnswer from 2025 FDD Document
(aaaa) "Technology Fee" means the continuing monthly fee that Franchisee must pay to Franchisor as set forth in Section 4 and in the amount set forth in the Summary Page for access and use of certain components of the Technology System and support services related thereto.
(bbbb) "Technology System" means and includes, without limitation, (1) POS System, computer system, software (including Proprietary Software) data, telephone, voice messaging, retrieval and transmission system; (2) customer relationship management systems; (3) printers and other peripheral devices; (4) archival back-up systems; (5) Internet access mode (e.g. form of telecommunications connection) and speed; and (6) WiFi and other Internet services for customers.
Source: Item 23 — Receipts (FDD pages 69–186)
What This Means (2025 FDD)
The 2025 Buff City Soap Franchise Disclosure Document does not specify if the monthly Technology Fee is refundable. However, the document defines the Technology Fee as a continuing monthly fee that the franchisee must pay to Buff City Soap for access to and use of certain components of the Technology System and related support services.
The Technology System includes the POS system, computer system, software, data, telephone, voice messaging, customer relationship management systems, printers, archival back-up systems, internet access, and WiFi services for customers. The Technology Fee amount is set forth in Section 4 and in the Summary Page of the Franchise Agreement.
Because the FDD does not state whether the Technology Fee is refundable, prospective Buff City Soap franchisees should clarify the refundability of this fee with the franchisor during their due diligence. Understanding the conditions under which this fee might be refunded, or not, is an important aspect of assessing the overall cost and financial obligations of the franchise.