Does the Buff City Soap franchisor provide any warranties regarding the Appointedd Solution?
Buff_City_Soap Franchise · 2025 FDDAnswer from 2025 FDD Document
Buff City Soap Franchising, LLC ("Franchisor") has entered into a contract ("Master Agreement") with SALOCA LTD ("Supplier") for the use of Supplier's online booking platform subscription services via appointedd.com ("Appointedd Solution"). In accordance with the Buff City Soap® System Standards, all Buff City Soap Franchisees are required to utilize the Appointedd Solution in connection with the operation of Buff City Soap Makeries. Execution of this Acknowledgment is required prior to Franchise being granted access to the Appointedd Solution.
Source: Item 23 — Receipts (FDD pages 69–186)
What This Means (2025 FDD)
According to the 2025 Buff City Soap Franchise Disclosure Document, Buff City Soap requires franchisees to use the Appointedd Solution, an online booking platform, for their Makery operations. The FDD includes an acknowledgment form related to the Appointedd Solution's terms and conditions. However, the document does not explicitly state any warranties provided by Buff City Soap regarding the Appointedd Solution.
While Buff City Soap mandates the use of the Appointedd Solution, the lack of mention of any warranties suggests that franchisees may not have direct recourse to Buff City Soap if the Appointedd Solution malfunctions or causes issues. The franchisee is required to utilize the Appointedd Solution as part of the Buff City Soap system standards.
Prospective Buff City Soap franchisees should inquire with Buff City Soap about the specific terms and conditions of the Master Agreement between Buff City Soap and SALOCA LTD (the supplier of Appointedd Solution). Understanding the support and troubleshooting processes for the Appointedd Solution, as well as any potential liabilities, is crucial. Franchisees should also clarify whether they have any direct agreement with Appointedd and what remedies are available to them if the system fails to perform as expected.