Is a Buff City Soap franchisee required to participate in customer surveys and satisfaction audits?
Buff_City_Soap Franchise · 2025 FDDAnswer from 2025 FDD Document
You must participate in all customer surveys, satisfaction audits, and customer complaint resolution and other programs as we may periodically require. We may use the scores and comments from such programs to evaluate whether or not you meet System Standards, are eligible for additional franchises, or comply with your Franchise Agreement. As of the issuance date of this disclosure document, we have not established a guest survey feedback program.
Source: Item 16 — Restrictions on What the Franchisee May Sell (FDD pages 49–59)
What This Means (2025 FDD)
According to the 2025 Buff City Soap Franchise Disclosure Document, franchisees are required to participate in customer surveys and satisfaction audits. Buff City Soap may also require participation in customer complaint resolution and other programs periodically.
Buff City Soap may use the data collected from these programs to evaluate a franchisee's compliance with System Standards. These evaluations can impact a franchisee's eligibility for additional franchises and their overall compliance with the Franchise Agreement.
As of the FDD issuance date, Buff City Soap had not yet established a guest survey feedback program. However, the obligation to participate in such programs remains a requirement for franchisees, meaning that Buff City Soap could implement such a program in the future, and franchisees would be obligated to participate.