Who should complaints concerning the content of the Buff City Soap website be directed to in California?

According to Buff City Soap's 2025 Franchise Disclosure Document, for franchisees in California, any complaints about the content of the Buff City Soap website may be directed to the California Department of Financial Protection and Innovation. The FDD provides a specific website address, www.dfpi.ca.gov, for this purpose. This disclosure is included because the California Department of Financial Protection and Innovation has not reviewed or approved the Buff City Soap website.

This means that Buff City Soap is subject to specific oversight in California regarding its website content. Prospective franchisees in California should be aware that the state regulatory body is the designated recipient of any complaints regarding the website. This may provide an additional layer of protection or recourse for franchisees who encounter issues or have concerns about the website's content.

It is important for potential Buff City Soap franchisees in California to understand that the California Department of Financial Protection and Innovation's role is limited to addressing complaints about the website's content. Other aspects of the franchise relationship or the franchise itself would likely fall under different regulatory oversight or legal frameworks. Franchisees should consult with legal counsel to understand their rights and obligations under California law.