Will I have access to Buff City Soap's manuals and standard operating procedures on a secure website?
Buff_City_Soap Franchise · 2025 FDDAnswer from 2025 FDD Document
We will grant access rights on our secure website for franchisees to access our Manuals and standard operating procedures. (Franchise Agreement Sections 11(a))
We will provide you with ongoing access to the Manuals and our secure website, which we may update from time to time. (Franchise Agreement Section 11(a))
The Table of Contents for the Makery Reference Manual appears as Exhibit H to this Disclosure Document. We provide you with an electronic copy of the Makery Reference Manual, which is thirty-six pages long. The Makery Reference Manual references approximately 250 pages of material on the topics outlined in the Table of Contents that are accessible on our secure website.
We may, at our option, establish and maintain a communication and collaboration platform ("Intranet") through which you and we may communicate. We will have control over all aspects of the Intranet. At our option, we may post, update and disseminate the Manual and other confidential information through the Intranet. The Intranet platform and all communications that are posted or to be posted to it will become our sole property. If established, we will have no obligation to maintain the Intranet indefinitely, and we may modify or dismantle it at any time. (Franchise Agreement Section 8(d))
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 35–42)
What This Means (2025 FDD)
According to the 2025 Buff City Soap FDD, franchisees will be granted access to the brand's manuals and standard operating procedures through a secure website. This access is an ongoing benefit provided throughout the term of the Franchise Agreement. The Makery Reference Manual, which is incorporated as part of the Manuals, is a key resource used during and after the completion of the required training.
The Makery Reference Manual itself is provided to franchisees in electronic format and is thirty-six pages long. However, this manual references approximately 250 pages of additional material on various topics, all of which are accessible on Buff City Soap's secure website.
Buff City Soap may also establish and maintain a communication and collaboration platform called an "Intranet," though they are not obligated to do so. If established, Buff City Soap may post, update, and disseminate the Manual and other confidential information through this Intranet. However, Buff City Soap retains control over all aspects of the Intranet and may modify or dismantle it at any time.