Under what condition does Budget charge a Joint Resolution Program Payment?
Budget Franchise · 2025 FDDAnswer from 2025 FDD Document
nt | This fee covers expenses for reservations made by international phone sources. |
| Name of Fee | Amount | Due Date | Remarks | |
|---|---|---|---|---|
| d. Joint Resolution Program Payment(5) | Up to $150 per resolution of complaint without prior approval from you | 45 days from the date of the Licensee Settlement Statement also referred to as Composite Statement | Amounts that Budget pays during the prior month to resolve any customer complaint involving your Budget Franchise. The amount is subject to change, but Budget is currently authorized to pay up to $150 without prior |
Source: Item 6 — OTHER FEES(1) (FDD pages 17–29)
What This Means (2025 FDD)
According to Budget's 2025 Franchise Disclosure Document, a Joint Resolution Program Payment is charged when Budget's Customer Relations Department resolves disputes between a Budget franchisee and their customer. This payment covers amounts Budget pays to the customer to resolve the complaint.
The Joint Resolution Program Payment can be up to $150 per resolution if Budget resolves the complaint without the franchisee's prior approval. For adjustments exceeding $150, Budget is required to contact the franchisee for approval before issuing the payment.
The payment is due 45 days from the date of the Licensee Settlement Statement, also referred to as the Composite Statement. This statement reflects the amounts Budget paid during the prior month to resolve customer complaints involving the franchisee's Budget location. Franchisees should carefully review their Licensee Settlement Statements to monitor these charges and ensure they agree with the resolutions made on their behalf.