Who supervises the training program for Budget franchisees, and since when have they held that position?
Budget Franchise · 2025 FDDAnswer from 2025 FDD Document
Budget offers numerous web-based courses and programs via Workday Learning. The content includes instruction and information on multiple topics such as Wizard and WaND (GUI) point of sale, Customer Service and Counter Sales. Laura Lirio is the Global Senior Director of Organizational Development for ABCR and supervises the training program. Ms. Lirio has held her current title since November 2022. Should on-the-job training or instruction at a different location be required, the instructors will have at least one year of experience in the car rental industry. Instructors also may be members of the Licensee Relations Department.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 37–61)
What This Means (2025 FDD)
According to Budget's 2025 Franchise Disclosure Document, the training program is supervised by Laura Lirio, who holds the position of Global Senior Director of Organizational Development for ABCR. Ms. Lirio has been in this role since November 2022.
Budget provides various training methods, including web-based training, seminars, manuals, and on-the-job instruction. These resources are available to franchisees, their general managers, and other approved employees. The web-based training is accessible through Workday Learning, allowing training to be completed on any device with web access.
Franchisees and their approved employees are required to complete the training program to Budget's satisfaction, which includes active participation and timely completion of all web-based sessions. Initial training must be completed at least 30 days before the business opens. If on-the-job training or instruction at a different location is necessary, the instructors must have at least one year of experience in the car rental industry and may also be members of the Licensee Relations Department.