What is the required procedure for a Budget Renting City regarding vehicles that are out of service or require maintenance?
Budget Franchise · 2025 FDDAnswer from 2025 FDD Document
he normal mileage rate loaded in Wizard.
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- Errors in handling Intercity transactions, such as check in location errors or mileage errors, are the responsibility of the city in which the error occurred.
- a. The Receiving City is financially responsible for errors that result in the customer not being charged properly when a Drop Fee or rate adjustment would automatically occur for an Unauthorized Drop.
- For a Non-Wizard Location or Non Wizard Rental Agreement Check-in, the Receiving City will notify the Licensee Operations Team of the closed rental agreement, or the information listed below by the following business day, by using the following link: ONEWAYREQUESTFORM.
IV. RENTING CITY PROCEDURES
- A. The following steps are required procedures at the time of rental.
- 1. The Renting City will follow standard procedure to qualify the renter for a Non-Owned Vehicle the same as the Renting City would qualify a renter for their Owned Vehicles. This should meet the requirements of the Avis system qualification standards.
- 2. The Renting City will routinely clean and maintain all Vehicles prior to rental.
- a. Licensee Vehicles should be placed on the designated Licensee Ready Line.
- b. The Renting City will not rent a Vehicle that is out of service or requires maintenance.
- 3. The Renting City will not rent any Vehicles that have been placed on hold without prior written approval by the owner via email.
- 4. A Corporate Renting City will substitute its own vehicle with a Licensee Vehicle when:
- a. The destination is to or toward the Licensee Owner.
- b. The vehicle exchange will send the vehicle to or closer to the Licensee Owner.
- 5. A Licensee Renting City will substitute its own vehicle with a Non-Owned Licensee Vehicle when:
- a. The destination is to or toward the Licensee Owner.
- b. The vehicle exchange will send the vehicle to or closer to the Licensee Owner.
- 6. A Licensee Renting City will substitute its own vehicle with a Corporate Vehicle when:
- a.
Source: Item 23 — RECEIPTS (FDD pages 80–426)
What This Means (2025 FDD)
According to Budget's 2025 Franchise Disclosure Document, a Renting City must not rent a vehicle that is out of service or requires maintenance. This is a mandatory procedure that Budget franchisees must follow. This ensures that all vehicles rented to customers are in proper working order and safe to drive.
Preventative Maintenance (PM) will be performed by a Custodial City on Non-Owned Vehicles, when notified of PM service requirements. The Custodial City must provide the same level of care when performing PM's on Non-Owned Vehicles as they do on their own vehicles. The Custodial City is responsible for performing PM's prior to the next rental or within seven business days. The Owning City will notify the Custodial City of any Preventative Maintenance (PM) requirements via the Wizard PM alert system or email. The vehicle diagnostic system may also provide a service required alert on the vehicle information screen.
If a Custodial City does not perform or outsource a required PM prior to renting a Non-Owned Vehicle, the Owning City can bill the Custodial City for all damages as a result of failure to perform the PM and loss of use at $25 per day for the period the Vehicle is out of service. This creates a financial incentive for Custodial Cities to perform required maintenance in a timely manner. This also protects the Owning City from losses due to vehicle downtime and potential damages.