What is the purpose of the Denial Code Reduction Scale Screen used by Budget managers?

According to Budget's 2025 Franchise Disclosure Document, the Denial Code Reduction Scale Screen is used by managers to display descriptions of denial code definitions. These definitions are then used for report #08-RSA Denial. This screen is one of several CSI (Counter Sales Incentive) screens provided to Budget franchisees.

In practical terms, this means Budget managers use this screen to understand the specific reasons why a rental agent might have a 'denial' recorded against their sales performance. These denial codes likely relate to situations where the agent's sales efforts didn't result in a completed transaction or didn't meet certain criteria for earning incentives. By displaying the definitions, the screen ensures managers apply the denial codes consistently and accurately.

The RSA Denial/Payment Reduction Screen allows managers to add and update denial codes to a specific agent's ID. The Denial Code Reduction Scale Screen helps managers interpret and apply denial codes correctly when evaluating agent performance and determining incentive payments. This process is part of the broader Counter Sales Incentive (CSI) program, which aims to motivate rental agents to increase sales of optional services, upsells, walk-ups, and prepaid gas.

Prospective Budget franchisees should understand that managing and monitoring rental agent performance, including the use of denial codes, is an integral part of the business. The CSI program and related screens are designed to help franchisees track sales productivity and administer incentive programs effectively. Franchisees should familiarize themselves with all the CSI screens and reports to optimize their rental business operations.