What is the maximum amount Budget may charge per Joint Resolution Program Payment?
Budget Franchise · 2025 FDDAnswer from 2025 FDD Document
nt | This fee covers expenses for reservations made by international phone sources. |
| Name of Fee | Amount | Due Date | Remarks | |
|---|---|---|---|---|
| d. Joint Resolution Program Payment(5) | Up to $150 per resolution of complaint without prior approval from you | 45 days from the date of the Licensee Settlement Statement also referred to as Composite Statement | Amounts that Budget pays during the prior month to resolve any customer complaint involving your Budget Franchise. The amount is subject to change, but Budget is currently authorized to pay up to $150 without prior a |
Source: Item 6 — OTHER FEES(1) (FDD pages 17–29)
What This Means (2025 FDD)
According to Budget's 2025 Franchise Disclosure Document, the maximum Joint Resolution Program Payment is $150 per resolution of a customer complaint, without requiring prior approval from the franchisee. This payment is related to amounts that Budget pays to resolve customer complaints involving a franchisee's location.
Budget is authorized to resolve disputes with a customer and issue payments on the franchisee's behalf, up to the amount of the total rental charges to the customer. The resolution amount is then charged to the Budget franchise through the monthly Licensee Settlement Statement.
For adjustments exceeding $150, Budget is required to contact the franchisee for approval. This fee is due 45 days from the date of the Licensee Settlement Statement, also referred to as the Composite Statement. This means that franchisees need to carefully review their monthly statements to monitor these charges and ensure they agree with the resolutions made on their behalf.