What is the maximum adjustment amount authorized for 'On the Road Expenses' at a Budget Receiving City?
Budget Franchise · 2025 FDDAnswer from 2025 FDD Document
upon request, all other necessary
- documentation, and a repair estimate when it becomes available, or upon discovery of unreported damage.
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- The Receiving City is responsible for body damage incurred or parts missing after it has taken custody of the Vehicle.
- 6. Duties of the Owning City The Owning City has ten (10) business days to respond regarding requesting repairs of their vehicle.
B. Check-In Procedures
Source: Item 23 — RECEIPTS (FDD pages 80–426)
What This Means (2025 FDD)
According to Budget's 2025 Franchise Disclosure Document, managers at a receiving city are authorized to adjust for 'On the Road Expenses', which are defined as minor expenses incurred by the customer during the rental period to maintain mechanical integrity and safety. These adjustments are capped at $200.
To receive an adjustment, the customer must provide receipts for the expenses. This means that Budget franchisees need to ensure their staff are aware of this policy and that they request and verify receipts before making any adjustments. This process helps to prevent fraud and ensures that only legitimate expenses are reimbursed.
This policy provides a degree of autonomy to receiving city managers to resolve minor customer issues quickly. However, it's important to note that the renting city handles all other customer service issues and adjustments, except for these specific 'On the Road Expenses'. This division of responsibility ensures that customer service is handled efficiently and that issues are resolved by the appropriate personnel.