How many minutes of classroom training are provided for 'Creating Complaints in the Compass App' at Budget?
Budget Franchise · 2025 FDDAnswer from 2025 FDD Document
| OBLIGATION | SECTION IN AGREEMENT | ITEM IN DISCLOSURE DOCUMENT |
|---|---|---|
| w. Non-competition covenants | 1.6 and 11.9 and the Nondisclosure and Noncompetition Agreement of the Budget License Agreement | Item 17 |
| x. Dispute Resolution | 14.9 to 14.13 of the Budget License Agreement XIX of the Intercity Program | Item 17 |
| y. Intercity Rentals | The Intercity Rules and Regulations | Items 1, 6, 8, 16, and 17 |
| z. Personal Guarantee | 12.7 and Exhibit A of the Budget License Agreement were intentionally deleted | Items 1, 7, 15 |
| aa. Assignment of account | 7.7 and 14.5 of the Budget License | |
| and other receivables | Agreement | |
| bb. Lien on equipment and | 7.7 of the Budget License Agreement | |
| property | ||
| cc. Honor National Account agreements and participate in Programs | Art. VI. 9.13, 11.10 and VI of the Budget License Agreement | Items 1, 6, 11, and 12 |
| dd. Additional | 8.6 of the Budget License Agreement | Item 12 |
| development in | ||
| Territory | ||
| ee. Wizard Participation | 6.2, 9.16, and Exhibit G of the Budget License Agreement | Items 6 and 7 |
| SUBJECT | CLASSROOM | HOURS OF |
| TRAINING | ON-THE-JOB- | |
| (minutes) | TRAINING | |
| Compass App Training for Independent Operators | 3 | 0 |
| Compass App Training for Lot Attendants | 3 | 0 |
| Compass App Training for Fleet Distribution | 3 | 0 |
| Compass App Training for Shuttlers | 3 | 0 |
| Compass App Training for Lot Coordinators | 3 | 0 |
| Compass App Training for Service Agents | 3 | 0 |
| Compass App Training for Return Associates & CSRs | 3 | 0 |
| Managing Work Items in Compass | 5 | 0 |
| Creating Complaints in the Compass App | 5 | 0 |
| Signing Into the Compass App | 5 | 0 |
| Getting to Know the Avis and Budget Apps / N. | 5 | 0 |
| America and APAC |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 37–61)
What This Means (2025 FDD)
According to Budget's 2025 Franchise Disclosure Document, the classroom training for 'Creating Complaints in the Compass App' is 5 minutes. This training does not include any on-the-job training.
This brief classroom session likely covers the essential steps and protocols for documenting and submitting customer complaints through the Compass App. The brevity suggests that the process is relatively straightforward or that additional support and resources are available outside of this initial training.
For a prospective Budget franchisee, this indicates that handling customer complaints via the Compass App is considered a fundamental skill, quickly taught and presumably easy to implement. It would be wise to inquire about the nature of support provided beyond this initial 5-minute training, such as reference materials, troubleshooting guides, or ongoing assistance from experienced personnel.