What kind of training and assistance does Budget furnish to train a franchisee's General Manager and employees?
Budget Franchise · 2025 FDDAnswer from 2025 FDD Document
During the operation of your Budget Franchise, Budget will:
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- Furnish a representative and additional resources through web-based training seminars, field visits, or other programs, at its expense, to train and assist your General Manager and employees in the operation of your Budget Franchise, as in Budget's judgment is necessary (the Budget License Agreement, paragraphs 4.1 and 4.2).
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- Furnish operating training and assistance through web-based training seminars, representatives, or other training programs requiring your (and/or your managers') attendance as deemed necessary by Budget (the Budget License Agreement, paragraph 4.2).
Operating assistance and training may include advice and guidance for establishing administrative, bookkeeping, accounting, and general operating procedures, and the acquisition, disposition, and financing of fleet and equipment.
Periodically during the license term, Budget may add new and refresher web-based training programs and seminars and may require you and your General Manager and other managerial personnel of your Budget Franchise to satisfactorily complete these. Budget communicates the requirement to complete such web-based training programs and seminars via System Bulletins (the Budget License Agreement, paragraph 4.2). You and/or your General Manager also must attend any periodic conventions or seminars that Budget holds for the Network (the Budget License Agreement, paragraph 4.3). You must bear all of your and your personnel's cost of attending these programs, conventions, and seminars, including travel, lodging, meals, and wages.
Budget and its affiliates provide training necessary to operate your Budget Franchise. Budget provides web-based training and seminars, manuals, on-the-job instruction, and other programs and materials appropriate for you, your General Manager, and other employees Budget approves. Budget offers
web based training through Workday Learning allowing you and your approved employees to complete training on any device that allows web access. You and your approved employees must complete the program to Budget' satisfaction (to that extent that they must actively participate in and timely complete all web-based sessions). You must complete the initial training at least 30 days before opening the business.
Budget offers numerous web-based courses and programs via Workday Learning. The content includes instruction and information on multiple topics such as Wizard and WaND (GUI) point of sale, Customer Service and Counter Sales. Should on-the-job training or instruction at a different location be required, the instructors will have at least one year of experience in the car rental industry. Instructors also may be members of the Licensee Relations Department.
| SUBJECT | CLASSROOM | | | TRAINING | | | (minutes) | Compass App Training for Independent Operators | 3 | Compass App Training for Lot Attendants | 3 | Compass App Training for Fleet Distribution | 3 | Compass App Training for Shuttlers | 3 | Compass App Training for Lot Coordinators | 3 | Compass App Training for Service Agents | 3 | Compass App Training for Return Associates & CSRs | 3
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 37–61)
What This Means (2025 FDD)
According to Budget's 2025 Franchise Disclosure Document, Budget offers various training programs and assistance to train a franchisee's General Manager and employees. Budget furnishes a representative and resources through web-based training seminars, field visits, or other programs, at its expense, to train and assist the General Manager and employees in the operation of the Budget franchise. Budget also provides operating training and assistance through web-based training seminars, representatives, or other training programs requiring the attendance of the franchisee and/or their managers as deemed necessary by Budget. This operating assistance and training may include advice and guidance for establishing administrative, bookkeeping, accounting, and general operating procedures, and the acquisition, disposition, and financing of fleet and equipment.
Budget may periodically add new and refresher web-based training programs and seminars and may require the franchisee, their General Manager, and other managerial personnel to satisfactorily complete these. Budget communicates the requirement to complete such web-based training programs and seminars via System Bulletins. The franchisee and/or their General Manager must also attend any periodic conventions or seminars that Budget holds for the Network. However, the franchisee must bear all of their and their personnel's cost of attending these programs, conventions, and seminars, including travel, lodging, meals, and wages.
Budget and its affiliates provide training necessary to operate the Budget Franchise, including web-based training and seminars, manuals, on-the-job instruction, and other programs and materials appropriate for the franchisee, their General Manager, and other employees Budget approves. Budget offers web-based training through Workday Learning, allowing the franchisee and their approved employees to complete training on any device that allows web access. The franchisee and their approved employees must complete the program to Budget' satisfaction, actively participating in and timely completing all web-based sessions. Initial training must be completed at least 30 days before opening the business. The content includes instruction and information on multiple topics such as Wizard and WaND (GUI) point of sale, Customer Service and Counter Sales. Should on-the-job training or instruction at a different location be required, the instructors will have at least one year of experience in the car rental industry. Instructors also may be members of the Licensee Relations Department.
Budget also provides specific training modules for various roles, such as Compass App Training for Independent Operators, Lot Attendants, Fleet Distribution, Shuttlers, Lot Coordinators, Service Agents, and Return Associates & CSRs. These modules cover topics like managing work items, creating complaints, and signing into the Compass App. Additional training is available for Budget Truck operations, including inspections, performance management, and using specific software like TRABO. Other training topics include data privacy, code of conduct, customer experience, and operational duties.