When is the Joint Resolution Program Payment due to Budget?
Budget Franchise · 2025 FDDAnswer from 2025 FDD Document
nt | This fee covers expenses for reservations made by international phone sources. |
| Name of Fee | Amount | Due Date | Remarks | |
|---|---|---|---|---|
| d. Joint Resolution Program Payment(5) | Up to $150 per resolution of complaint without prior approval from you | 45 days from the date of the Licensee Settlement Statement also referred to as Composite Statement | Amounts that Budget pays during the prior month to resolve any customer complaint involving your Budget Franchise. The amount is subject to change, but Budget is currently authorized to pay up to $150 without prior a |
Source: Item 6 — OTHER FEES(1) (FDD pages 17–29)
What This Means (2025 FDD)
According to Budget's 2025 Franchise Disclosure Document, the Joint Resolution Program Payment is due 45 days from the date of the Licensee Settlement Statement, which is also referred to as the Composite Statement. This payment covers amounts that Budget pays during the prior month to resolve customer complaints involving a Budget franchise.
The Joint Resolution Program allows Budget to resolve customer complaints and make payments up to $150 without needing prior approval from the franchisee. If a resolution requires an adjustment greater than $150, Budget must contact the franchisee for approval. This means that Budget franchisees need to be aware of these potential charges and factor them into their financial planning.
Franchisees should carefully review their Licensee Settlement Statements to understand the nature of the customer complaints and the amounts being charged. While Budget has the authority to resolve disputes up to $150, franchisees have the right to be informed and approve adjustments exceeding that amount. This process is designed to balance customer service with the franchisee's financial interests.