When an intercity transaction for Budget is not automatically approved, what information must be documented in writing for authorization?
Budget Franchise · 2025 FDDAnswer from 2025 FDD Document
ented by email. ALL Owner Reporting is Centralized. ALL Accident reports and documentation will be placed in the damage portal: https://mobileapps.avisbudget.com/dpa/
4. Within ten (10) business days after check-in, the Receiving City will send to the Owning City copies of the accident report, * and upon request, all other necessary
documentation, and a repair estimate when it becomes available, or upon discovery of unreported damage.
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- The Receiving City is responsible for body damage incurred or parts missing after it has taken custody of the Vehicle.
6. Duties of the Owning City The Owning City has ten (10) business days to respond regarding requesting repairs of their vehicle.
B. Check-In Procedures
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- No changes may be made to the rental agreement without authorization of the Renting City. Authorization must be noted in the Wizard system.
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- The Receiving City will follow standard and proper closing procedures at check-in. The Receiving City will make a reasonable attempt to collect any additional amount due under the rental agreement when the charges exceed the renter's credit authorization.
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- If a customer drops a Vehicle at a location that is not the destination approved by the Renting City, the Receiving City will close the contract and charge th
Source: Item 23 — RECEIPTS (FDD pages 80–426)
What This Means (2025 FDD)
According to Budget's 2025 Franchise Disclosure Document, if changes are made to a rental agreement for an intercity transaction, the authorization for those changes must be noted in the Wizard system. This means that if a customer rents a vehicle in one city and returns it to another, any modifications to the original agreement (such as changes to the drop-off location or additional charges) require explicit approval from the Renting City. This approval and its details must be documented within Budget's Wizard system.
If a customer drops off a vehicle at a location different from the one initially approved by the Renting City (defined as an "Unauthorized Drop"), the Receiving City will close the contract and charge the customer according to the system's programmed rates. However, any manual modifications to these programmed charges for an Unauthorized Drop that were not authorized by the Renting City will result in a chargeback of the difference to the Receiving City. This highlights the importance of adhering to the approved rental agreement terms and obtaining proper authorization for any deviations.
Furthermore, the FDD specifies that managers at the Receiving City are authorized to make adjustments for "On the Road Expenses" up to $200, provided the customer supplies receipts. The Renting City handles all other customer service issues and adjustments. Errors in handling Intercity transactions, such as check-in location or mileage errors, are the responsibility of the city where the error occurred, with the Receiving City being financially responsible for errors that prevent proper charging for Unauthorized Drops. This division of responsibility underscores the need for clear communication and accurate documentation between the Renting City and the Receiving City to ensure proper handling of intercity rentals and to avoid financial penalties.