What information is Budget prohibited from requesting from people with disabilities regarding their service animals?

According to Budget's 2025 Franchise Disclosure Document, Budget has specific policies in place to ensure accessibility for people with disabilities, in accordance with a settlement agreement under the Americans with Disabilities Act of 1990. As part of these policies, Budget representatives are not allowed to ask people with disabilities to provide any form of identification or certification to prove that their animal has been trained as a service animal. This applies to various types of disabilities, including hearing, vision, and mobility impairments, as well as seizure disorders.

This policy ensures that Budget franchisees and their employees do not discriminate against individuals with disabilities who rely on service animals. By prohibiting requests for identification or certification, Budget aims to create a welcoming and inclusive environment for all customers. This aligns with the broader goals of the Americans with Disabilities Act, which seeks to eliminate barriers and promote equal access to goods and services.

For a prospective Budget franchisee, this means training staff to understand and comply with these policies. Franchisees must ensure that their employees do not request any documentation related to service animals and that they provide the same access to Budget's services to individuals with disabilities as they do to other customers. Failure to comply with these policies could result in legal repercussions and damage to Budget's reputation.