Where should all impound notifications of a Budget vehicle be entered?
Budget Franchise · 2025 FDDAnswer from 2025 FDD Document
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- All impound notifications of a Vehicle should be entered into the corporate Impound Portal. All Vehicles: https://mobileapps.avisbudget.com/dpa/app/multiRoles.
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- The Impound Department will work with the Owning City/Custodial City to set up recovery of the Vehicle.
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- The Impound Department will inform the Renting City to process the Impound fees on the Rental Agreement.
Source: Item 23 — RECEIPTS (FDD pages 80–426)
What This Means (2025 FDD)
According to Budget's 2025 Franchise Disclosure Document, all impound notifications for Budget vehicles must be entered into the corporate Impound Portal, accessible via the provided link. This requirement ensures that Budget maintains a centralized record of all vehicle impoundments. The Impound Department then uses this information to coordinate the vehicle's recovery with the Owning City/Custodial City.
Following notification, the Impound Department will collaborate with the relevant city to arrange for the vehicle's recovery. Additionally, the Impound Department will instruct the Renting City to process the impound fees on the rental agreement.
This standardized process helps Budget franchisees manage impounded vehicles efficiently, recover them quickly, and properly handle associated fees, thereby minimizing potential losses and maintaining accurate records. Franchisees should ensure their staff are trained to use the Impound Portal correctly and understand the subsequent steps in the impound recovery process.