Where can I find information regarding Budget's procedures for Processing Accident Claims?

According to Budget's 2025 Franchise Disclosure Document, information regarding accident claim processing can be found in Item 23, which covers receipts. Specifically, the table of contents excerpt lists 'Accident Claim Processing' and indicates that information on this topic is located on page 3 of section 13 of the FDD.

Item 23 also discusses vehicle damage claims in general. In the event of a customer complaint regarding charges for vehicle damage, Budget requires the franchisee to provide evidence such as itemized repair costs, full disclosure of charges to the customer, the customer's written authorization to charge repair costs, and an accident report. Failure to provide this information within the period outlined in the Joint Resolution Procedure may result in Budget making adjustments, which the franchisee will be responsible for reimbursing.

Additionally, the FDD mentions a 'Joint Resolution Procedure' that outlines how Budget handles customer complaints, including those related to vehicle damage. Licensees authorize Budget to resolve customer complaints, with the licensee's prior approval required for adjustments greater than $150. The cost to administer this program is included in the Reservation Fee. Licensees are expected to respond to information requests from Budget regarding complaints within the period set forth in the Joint Resolution Procedure, but no more than ten days.