What is the duration of on-the-job training for 'Creating Complaints in the Compass App' at Budget?

According to Budget's 2025 Franchise Disclosure Document, the on-the-job training duration for 'Creating Complaints in the Compass App' is 0 hours. However, there is 5 minutes of classroom training associated with this topic.

This means that Budget franchisees and their staff will receive a brief classroom introduction to creating complaints within the Compass App, but the FDD indicates that there is no structured on-the-job training component for this specific task. The training format suggests that Budget expects individuals to learn this task primarily through the initial classroom session.

Prospective franchisees should consider the implications of this training structure. While a short classroom session might provide a basic understanding, proficiency in using the Compass App for complaint creation will likely depend on the employee's self-directed learning and practical experience. Franchisees may need to supplement this training with their own hands-on guidance to ensure staff can effectively handle customer complaints using the app.

It is important for potential Budget franchisees to assess whether the provided training is sufficient for their needs, especially if they anticipate a high volume of customer complaints or have employees with limited technical skills. They may want to inquire with Budget about additional training resources or support available for mastering the Compass App.