Who actively monitors the network connectivity for Budget licensees?
Budget Franchise · 2025 FDDAnswer from 2025 FDD Document
Network connectivity is actively monitored twenty four hours a day, seven days a week, by ABCR's contracted Network service provider. This management feature provides the Licensee with the same level of benefits ABCR receives from service providers pursuant to Service Legal Agreements (SLA's) between ABCR and the providers.
A cost effective network management solution providing best-effort, normal business hour support by ABCR's contracted Network service provider. A reactive network management approach does not include active monitoring of connectivity to individual sites, nor are the benefits received under SLAs available. Licensees must contact the ABCR Help Desk for assistance.
Source: Item 23 — RECEIPTS (FDD pages 80–426)
What This Means (2025 FDD)
According to Budget's 2025 Franchise Disclosure Document, network connectivity is actively monitored 24/7 by ABCR's contracted Network service provider. This proactive network management provides Budget licensees with the same level of benefits that ABCR receives from its service providers, as outlined in the Service Legal Agreements (SLAs) between ABCR and these providers.
However, Budget also offers a reactive network management solution. This approach provides support during normal business hours by ABCR's contracted Network service provider but does not include active monitoring of connectivity to individual sites. Additionally, the benefits received under SLAs are not available with reactive network management. Licensees using this option must contact the ABCR Help Desk for assistance.
In summary, Budget franchisees benefit from continuous network monitoring through ABCR's contracted service provider under the proactive network management system. Alternatively, they can opt for a reactive approach with more limited support and no active monitoring, requiring them to contact the Help Desk for assistance when issues arise.