What does the systems support fee for Brueggers Bagels cover?

According to Brueggers Bagels' 2025 Franchise Disclosure Document, the systems support fee covers several aspects of the technology and support infrastructure provided to franchisees. The fee is intended to cover the cost of Brueggers Bagels' software, a support desk that operates seven days a week, and remote installation of software upgrades provided by the vendor, assuming the franchisee's computer meets the required standards. Additionally, the systems support fee includes the costs associated with the Catering Program.

For franchised Bakeries using the legacy POS system, the system support fees range from $300 to $500 per Bakery each month. However, if franchisees enroll in the subscription model through NCR, these costs are reduced to $200 to $300 per month. For franchised Bakeries that have migrated to the new POS subscription model, which leverages a mobile order platform, the costs range from $500 to $1,100 per month. These fees support the cost of the service desk, ongoing maintenance of the POS menu database and back office system databases, ongoing maintenance and development of the mobile application, as well as franchise reporting software and vendor management.

Brueggers Bagels also states that they currently make the same systems support fee payments for each of their company-owned Bakeries as franchisees do for their Bakeries, although they are not contractually obligated to do so. This indicates a commitment to aligning the costs and support structures between company-owned and franchised locations. Prospective franchisees should note that the specific amount of the systems support fee can vary based on the POS system used and should inquire about the most current fee structure during their due diligence.