For Brueggers Bagels, what is the required electronic connection between the licensee's systems and the licensor's systems?
Brueggers_Bagels Franchise · 2025 FDDAnswer from 2025 FDD Document
- **7.2.
Information Systems.** Licensee must acquire and install in the Bakery, at Licensee's expense, the point of sale (POS) system, back office computer, and other computer equipment, communications devices, audio/visual equipment, and software systems that Licensor specifies from time to time, unless Licensee or the Facility provides an equivalent technology suite.
Licensee must maintain an electronic connection between its systems and Licensor's systems; must transmit data to Licensor at the times Licensor specifies; must give Licensor independent access to Licensee's systems and provide any user names and passwords necessary for that purpose; and must maintain Licensee's systems in good working order at all times.
If Licensor introduces a new technology suite that applies to Licensed Bakeries generally, subject to any restrictions imposed by the Facility, Licensee must promptly install any new equipment, upgrades, additions, changes, modifications, substitutions and/or replacements of hardware, software, data connectivity, and electrical power as may be reasonably necessary to implement the new technology suite.
Licensee shall maintain compliance with the current version of the Payment Card Industry Data Security Standard (PCI DSS) and any other similar standards under applicable law concerning the security of personally identifiable information.
Licensee is solely responsible for the setup, installation, and maintenance of Licensee's computerized systems.
Source: Item 22 — CONTRACTS (FDD page 61)
What This Means (2025 FDD)
According to Brueggers Bagels' 2025 Franchise Disclosure Document, franchisees must maintain an electronic connection between their systems and Brueggers Bagels' systems. This includes transmitting data at specified times and granting Brueggers Bagels independent access to the franchisee's systems, along with providing necessary usernames and passwords. Franchisees are also responsible for maintaining their systems in good working order at all times.
This requirement ensures that Brueggers Bagels can monitor sales data, manage inventory, and maintain brand consistency across all locations. The electronic connection allows for real-time data transfer, which can help Brueggers Bagels identify trends, optimize marketing efforts, and provide better support to franchisees.
For a prospective franchisee, this means investing in compatible point-of-sale (POS) systems, back-office computers, and software as specified by Brueggers Bagels. It also implies ongoing costs for maintaining these systems and ensuring a stable electronic connection. Franchisees must also be prepared to upgrade or replace their technology if Brueggers Bagels introduces a new technology suite that applies to all licensed bakeries.
Furthermore, franchisees must comply with the Payment Card Industry Data Security Standard (PCI DSS) and other similar laws regarding the security of personally identifiable information. The franchisee is solely responsible for the setup, installation, and maintenance of their computerized systems.