Must a Brueggers Bagels licensee maintain an electronic connection between its systems and the licensor's systems?
Brueggers_Bagels Franchise · 2025 FDDAnswer from 2025 FDD Document
- **7.2.
Information Systems.** Licensee must acquire and install in the Bakery, at Licensee's expense, the point of sale (POS) system, back office computer, and other computer equipment, communications devices, audio/visual equipment, and software systems that Licensor specifies from time to time, unless Licensee or the Facility provides an equivalent technology suite.
Licensee must maintain an electronic connection between its systems and Licensor's systems; must transmit data to Licensor at the times Licensor specifies; must give Licensor independent access to Licensee's systems and provide any user names and passwords necessary for that purpose; and must maintain Licensee's systems in good working order at all times.
If Licensor introduces a new technology suite that applies to Licensed Bakeries generally, subject to any restrictions imposed by the Facility, Licensee must promptly install any new equipment, upgrades, additions, changes, modifications, substitutions and/or replacements of hardware, software, data connectivity, and electrical power as may be reasonably necessary to implement the new technology suite.
Licensee shall maintain compliance with the current version of the Payment Card Industry Data Security Standard (PCI DSS) and any other similar standards under applicable law concerning the security of personally identifiable information.
Licensee is solely responsible for the setup, installation, and maintenance of Licensee's computerized systems.
Source: Item 22 — CONTRACTS (FDD page 61)
What This Means (2025 FDD)
According to the 2025 Brueggers Bagels Franchise Disclosure Document, a licensee is required to maintain an electronic connection between their systems and Brueggers Bagels' systems. This includes transmitting data at specified times and granting Brueggers Bagels independent access to the licensee's systems, along with any necessary usernames and passwords. The licensee must also ensure their systems are in good working order at all times.
Furthermore, if Brueggers Bagels introduces a new technology suite applicable to all licensed bakeries, the licensee must promptly install any new equipment, upgrades, additions, changes, modifications, substitutions, or replacements of hardware, software, data connectivity, and electrical power that are reasonably necessary to implement the new technology.
The licensee is also responsible for the setup, installation, and maintenance of their computerized systems and must maintain compliance with the current version of the Payment Card Industry Data Security Standard (PCI DSS) and any other similar standards under applicable law concerning the security of personally identifiable information. This ensures that the Brueggers Bagels licensee adheres to data security standards and maintains a consistent technological environment with the franchisor.