What happens if the Certified Manager for a Brueggers Bagels franchise has not successfully completed the applicable training program?
Brueggers_Bagels Franchise · 2025 FDDAnswer from 2025 FDD Document
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- 7.2. Your Training and Personnel Obligations. Before opening the Bakery, you (or, if Franchisee is an entity, your Operating Partner) and up to one full-time general manager responsible for the day-to-day operation of the Bakery (the "Store Manager") must attend and successfully complete, to our satisfaction, the initial training program we offer.
- 7.2.1. The term "Certified Manager" is agreed to mean: (a) you (or the Operating Partner); (b) the Store Manager; and (c) additional managers of the Bakery who have successfully completed (to our satisfaction) our initial training program. The Store Manager must have at least three (3) years of experience working in a management capacity in a quick service restaurant or fast casual restaurant, and the Store Manager may serve as the Operating Partner.
- 7.2.2. You may send up to two (2) individuals (including the Certified Managers) to the initial training program.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD page 48)
What This Means (2025 FDD)
According to Brueggers Bagels's 2025 Franchise Disclosure Document, the Bakery must be under the active full-time management of the Operating Partner or a Certified Manager. A Certified Manager is defined as the franchisee (or the Operating Partner if the franchisee is an entity), the Store Manager, and additional managers who have successfully completed the initial training program to Brueggers Bagels's satisfaction.
If the franchisee (or Operating Partner) or any Certified Manager ceases active management or employment at the Bakery, a qualified replacement must be trained within 30 days of the former person's departure. This replacement must successfully complete the initial training program to Brueggers Bagels's reasonable satisfaction as soon as practical.
Therefore, if a Certified Manager does not successfully complete the training, they cannot fulfill the role of Certified Manager, and the Brueggers Bagels location must have another qualified individual—either the Operating Partner or another manager who has completed the training—in active, full-time management. Failure to maintain a Certified Manager in this capacity would be a violation of the franchise agreement.