What is the Brueggers Bagels franchisee's responsibility regarding the training of staff?
Brueggers_Bagels Franchise · 2025 FDDAnswer from 2025 FDD Document
ystem franchisees (the "Initial Training Program"). We will also provide the ongoing training that we periodically deem appropriate, at such places and times that we deem proper. Our training programs will be conducted in the English language. We will be responsible for the cost of instruction and materials (except as set forth in Section 7.2.4 below).
7.2. Your Training and Personnel Obligations. Before opening the Bakery, you (or, if Franchisee is an entity, your Operating Partner) and up to one full-time general manager responsible for the day-to-day operation of the Bakery (the "Store Manager") must attend and successfully complete, to our satisfaction, the initial training program we offer.
7.2.1. The term "Certified Manager" is agreed to mean: (a) you (or the Operating Partner); (b) the Store Manager; and (c) additional managers of the Bakery who have successfully completed (to our satisfaction) our initial training program. The Store Manager must have at least three (3) years of experience working in a management capacity in a quick service restaurant or fast casual restaurant, and the Store Manager may serve as the Operating Partner.
7.2.2. You may send up to two (2) individuals (including the Certified Managers) to the initial training program. If you ask to send more than two (2) individuals to the initial training program, then you agree to pay us a training fee in the amount of One Thousand Six Hundred Dollars ($1,600) for each additional individual that will attend the initial training program, with payment to be made in full before initial training starts.
7.2.3. The Bakery must be under the active full-time management of the Operating Partner or a Certified Manager.
Source: Item 22 — CONTRACTS (FDD page 61)
What This Means (2025 FDD)
According to Brueggers Bagels's 2025 Franchise Disclosure Document, the franchisee (or their Operating Partner) and one full-time general manager, referred to as the Store Manager, must attend and successfully complete the initial training program. The Store Manager needs to have at least three years of experience in a management capacity within a quick service or fast-casual restaurant. This individual may also serve as the Operating Partner.
The FDD specifies that Brueggers Bagels allows up to two individuals, including the Certified Managers, to attend the initial training program. If the franchisee wants to send more than two people, they must pay a training fee of $1,600 for each additional person before the training begins. The franchisee must ensure that the Bakery is under the active, full-time management of either the Operating Partner or a Certified Manager.
In the event of a transfer of ownership, the new transferee (or its Operating Partner, if an entity) and any of their employees who have not previously completed an approved training program must complete the training programs currently in effect for new franchisees. The transferee bears the expense for this training. This ensures that new owners and staff are properly trained in Brueggers Bagels's operating standards and procedures.