What is the Brueggers Bagels franchisee required to purchase and maintain regarding computer software and hardware?
Brueggers_Bagels Franchise · 2025 FDDAnswer from 2025 FDD Document
9. TECHNOLOGY
- 9.1. Computer Systems and Approved Software. With respect to computer systems and required software:
- 9.1.1. We have the right to specify or require that certain brands, types, makes, and/or models of communications, computer systems, and hardware to be used by, between, or among Bakeries, and in accordance with our standards, including without limitation: (a) back office and point of sale systems, data, audio, video (including managed video security surveillance), telephone, voice messaging, retrieval, and transmission systems for use at Bakeries, between or among Bakeries, and between and among your Bakery, you, and us; (b) POS Systems (defined in Section 9.7 below); (c) physical, electronic, and other security systems and measures; (d) printers and other peripheral devices (e.g., digital menu boards); (e) archival back-up systems; (f) internet access mode (e.g.,
Source: Item 22 — CONTRACTS (FDD page 61)
What This Means (2025 FDD)
According to the 2025 Brueggers Bagels Franchise Disclosure Document, franchisees are required to use specific computer systems and software that Brueggers Bagels specifies. Brueggers Bagels has the right to mandate the brands, types, makes, and models of communication and computer systems that franchisees must use. This includes hardware used between bakeries and in accordance with Brueggers Bagels' standards.
The required technology includes back-office and point-of-sale (POS) systems for data, audio, and video transmission. It also covers physical and electronic security measures, printers, digital menu boards, and archival backup systems. The internet access mode is also part of these requirements.
This means a prospective Brueggers Bagels franchisee must be prepared to invest in and maintain the specific technology infrastructure that the franchisor mandates. This ensures uniformity and compatibility across all Brueggers Bagels locations, but it also means franchisees have limited flexibility in choosing their own systems. The franchisee will need to stay updated with any technology upgrades or changes that Brueggers Bagels requires, which could involve additional costs.