Can Brueggers Bagels establish new standards for the implementation of technology in the System?
Brueggers_Bagels Franchise · 2025 FDDAnswer from 2025 FDD Document
- 9.1. Computer Systems and Approved Software. With respect to computer systems and required software:
- 9.1.1. We have the right to specify or require that certain brands, types, makes, and/or models of communications, computer systems, and hardware to be used by, between, or among Bakeries, and in accordance with our standards, including without limitation: (a) back office and point of sale systems, data, audio, video (including managed video security surveillance), telephone, voice messaging, retrieval, and transmission systems for use at Bakeries, between or among Bakeries, and between and among your Bakery, you, and us; (b) POS Systems (defined in Section 9.7 below); (c) physical, electronic, and other security systems and measures; (d) printers and other peripheral devices (e.g., digital menu boards); (e) archival back-up systems; (f) internet access mode (e.g., form of telecommunications connection) and speed; and (g) front-ofthe-house WiFi and other internet service for customers; and (h) processing gift and loyalty cards (collectively, all of the above are referred to as the "Computer System").
Source: Item 22 — CONTRACTS (FDD page 61)
What This Means (2025 FDD)
According to the 2025 Brueggers Bagels Franchise Disclosure Document, Brueggers Bagels retains the right to specify or require certain technology standards for its franchisees. This includes specifying the brands, types, makes, and models of communication, computer systems, and hardware to be used by the Bakeries.
These required technologies encompass a wide range of systems, including back office and point of sale (POS) systems, data, audio, video (including managed video security surveillance), telephone, voice messaging, retrieval, and transmission systems. It also includes physical, electronic, and other security systems and measures; printers and other peripheral devices (e.g., digital menu boards); archival back-up systems; internet access mode and speed; front-of-the-house WiFi and other internet service for customers; and processing gift and loyalty cards.
Brueggers Bagels's ability to mandate these technology standards ensures uniformity and integration across all franchise locations. For a potential franchisee, this means they must adopt the technologies Brueggers Bagels specifies, which could involve upfront investment and ongoing maintenance costs. However, it also means benefiting from systems designed to align with the brand's operational and security requirements. Licensees must also acquire and install point of sale systems, back office computers, and other computer equipment and software that Brueggers Bagels specifies from time to time.
Licensees must maintain an electronic connection between their systems and Brueggers Bagels's systems, transmit data at specified times, and provide Brueggers Bagels with access to their systems. Licensees are also responsible for maintaining compliance with the Payment Card Industry Data Security Standard (PCI DSS) and similar laws regarding the security of personally identifiable information. If Brueggers Bagels introduces a new technology suite, the licensee must promptly install any new equipment, upgrades, or changes necessary to implement it, subject to any restrictions imposed by the facility.