For Brueggers Bagels, what computer and software systems must a licensee acquire and install in the Bakery?
Brueggers_Bagels Franchise · 2025 FDDAnswer from 2025 FDD Document
Licensee must acquire and install in the Bakery, at Licensee's expense, the point of sale (POS) system, back office computer, and other computer equipment, communications devices, audio/visual equipment, and software systems that Licensor specifies from time to time, unless Licensee or the Facility provides an equivalent technology suite.
Licensee must maintain an electronic connection between its systems and Licensor's systems; must transmit data to Licensor at the times Licensor specifies; must give Licensor independent access to Licensee's systems and provide any user names and passwords necessary for that purpose; and must maintain Licensee's systems in good working order at all times.
If Licensor introduces a new technology suite that applies to Licensed Bakeries generally, subject to any restrictions imposed by the Facility, Licensee must promptly install any new equipment, upgrades, additions, changes, modifications, substitutions and/or replacements of hardware, software, data connectivity, and electrical power as may be reasonably necessary to implement the new technology suite.
Licensee shall maintain compliance with the current version of the Payment Card Industry Data Security Standard (PCI DSS) and any other similar standards under applicable law concerning the security of personally identifiable information.
Licensee is solely responsible for the setup, installation, and maintenance of Licensee's computerized systems.
Source: Item 22 — CONTRACTS (FDD page 61)
What This Means (2025 FDD)
According to Brueggers Bagels's 2025 Franchise Disclosure Document, licensees must acquire and install specific computer and software systems in their Bakeries. This includes a point of sale (POS) system, a back-office computer, and any other computer equipment, communication devices, audio/visual equipment, and software systems that Brueggers Bagels specifies. However, the licensee can use an equivalent technology suite if approved by Brueggers Bagels.
The licensee is also responsible for maintaining an electronic connection between their systems and Brueggers Bagels's systems. This involves transmitting data at specified times and granting Brueggers Bagels independent access to the licensee's systems, including providing necessary usernames and passwords. The licensee must ensure that their systems are in good working order at all times.
Furthermore, if Brueggers Bagels introduces a new technology suite applicable to all licensed Bakeries, the licensee must promptly install any new equipment, upgrades, additions, changes, modifications, substitutions, or replacements of hardware, software, data connectivity, and electrical power necessary to implement the new technology suite. The licensee is also responsible for maintaining compliance with the current version of the Payment Card Industry Data Security Standard (PCI DSS) and any other similar standards related to the security of personally identifiable information. Ultimately, the licensee bears the sole responsibility for the setup, installation, and maintenance of their computerized systems.