Where can I find Browns Chicken's Customer Service Attendant (CSA) job description?
Browns_Chicken Franchise · 2025 FDDAnswer from 2025 FDD Document
G GUIDE*
Mar-10
CUSTOMER SERVICE PROCEDURES AND TRAINING GUIDE
TABLE OF CONTENTS
| Note to the Manager, Note to the Customer Service Attendant | 1 |
|---|---|
| BROWN'S CHICKEN UNIFORM GUIDELINES | |
| Grooming, Wearing of Jewelry, Self Inspection | 2 |
| Violation of Uniform Policies | 3 |
| CSA Uniform Requirements | 4-5 |
| CSA Job Description | 6 |
| MENU INFORMATION | |
| Types of Chicken Orders - Individual, Family Orders, Individual Pieces | 7-8 |
| Side Order Choices, Premium Sides, Specialty Items, Pasta | 9-11 |
| Seafood | 12 |
| Sandwiches | 13 |
| On the Side Items, Drinks, Desserts | 14 |
| Value Meals | 15 |
| Condiments (Packets, Dipping Cups), Items/Sauce Packet Info | 16-17 |
| CUSTOMER SERVICE TIDBITS | |
| Greeting, Taking the Order | 18-19 |
| Wait Times, Using the Echo System | 20 |
| Taking a Phone Order | 21 |
| Drive-Thru Order Taking, Suggestive Selling Tips | 22 |
| Responsibilities of Register Operator | 23 |
| ADDITIONAL INFO | |
| Drops/Pickups | 23 |
| Voids, Methods of Payment, Employee Meal Allowance | 24 |
| Authorized Discounts and No Charges, Coupons | 25 |
| PACKAGING PROCEDURES | |
| General Procedures, Carryout Orders | 26-27 |
| Packaging for Menu Items | |
| MISCELLANEOUS | |
| Sanitation, Customer Service | 35 |
| Menu Policies | 36-37 |
| CSA EXAM | 39-41 |
COOKING PROCEDURES & TRAINING GUIDE PART I Mar-10
COOKING PROCEDURES AND TRAINING GUIDE
TABLE OF CONTENTS
| Note to the Manager, Note to the Cook | 1 | |----------------------------
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 25–30)
What This Means (2025 FDD)
According to Browns Chicken's 2025 Franchise Disclosure Document, the Customer Service Attendant (CSA) job description can be found on page 6 of a document titled "Note to the Manager, Note to the Customer Service Attendant".
Additionally, the FDD mentions that during the first interview, job descriptions are explained, including those for the Breader, Customer Service Attendant, and Cook positions. A separate section lists "Team Member Job Description" for the Breader (page 11), Cook (page 12), and Customer Service Attendant (page 13).
Prospective franchisees should consult these specific pages within the provided training materials to understand the responsibilities and expectations for the Customer Service Attendant role at Browns Chicken.