According to Browns Chicken, who must directly supervise the store?
Browns_Chicken Franchise · 2025 FDDAnswer from 2025 FDD Document
The Store shall at all times be under the direct, on-premises supervision of Franchisee or, if permitted by Brown, a manager designated by Franchisee who has satisfactorily completed the training program required for franchisees and managers of BROWN'S Stores. Franchisee shall keep Brown informed at all times of the identity of any employee acting as manager or co-manager of the Store. Franchisee agrees that it will at all times faithfully, honestly and diligently perform its obligations hereunder. The person who shall be responsible for the day-to-day supervision of the Store shall not engage in any business or other activities directly or indirectly that require substantial management responsibility or time commitments, or that otherwise may conflict with Franchisee's obligations hereunder. Franchisee or his manager shall hire all employees of the Store and shall be exclusively responsible for the terms of their employment and compensation and for the proper training of such employees. If Franchisee requests Brown to train Franchisee's manager, Franchisee shall pay Brown its then-current Manager Training Fee. Franchisee shall establish at the Store for all employees a training program meeting the standards prescribed by Brown. Franchisee shall require all employees to maintain a neat and clean appearance and to conform to the standards of dress specified by Brown from time to time. If the Store at any time is not being managed by Franchisee or a qualified, trained, full-time manager, Brown may appoint a manager for the Store and charge a reasonable management fee during the period in which Brown manages the Store.
Source: Item 22 — Contracts (FDD page 43)
What This Means (2025 FDD)
According to Browns Chicken's 2025 Franchise Disclosure Document, the Browns Chicken store must be under the direct, on-premises supervision of either the franchisee or a designated manager. If a manager is used, Browns Chicken requires that the manager satisfactorily completes the same training program required for franchisees. Browns Chicken must be informed of the identity of any employee acting as manager or co-manager.
The franchisee or their manager is responsible for hiring and training all store employees, as well as managing their compensation. The person responsible for day-to-day supervision cannot engage in other business activities that might conflict with their obligations to Browns Chicken.
If neither the franchisee nor a qualified, trained, full-time manager is managing the store, Browns Chicken has the right to appoint a manager and charge a reasonable management fee for the period they manage the store. This ensures that each Browns Chicken location maintains a consistent level of operational standards, even if the franchisee is not directly involved in the daily operations.