For Brightstar Care, can user licenses be shared among different system databases?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- a. User Licenses. In addition to the server software license, you must acquire user licenses for the total number of users that access the system database directly or indirectly. User licenses are specific to a system database and may not be used with or shared among different system databases. You may license concurrent users, named users, or the external connector depending on the type of access to the system database that the user requires. For users that are your or your affiliates' employees, contractors or agents, you must license concurrent users and named users. For all other access to the system database, including access where no individual users are involved you must license either the external connector, concurrent users or named users. "Concurrent users" are licenses that allow any individual to access the system database. The number of concurrent users licensed refers to the maximum number of individuals that may access the system database simultaneously, "Named users" are licenses that are specific to individual users and may not be shared among individual users. "Third party users" are any concurrent user or named user that is not your or your affiliates' employees, contractors or agents. "External connector" is a license that allows any third party user, application or device to access the system database. For additional information types of user licenses and license restrictions regarding user licenses, see http://www.microsoft.com/dynamics/purchase/editionsandlicensing.mspx.
Source: Item 23 — RECEIPTS (FDD pages 118–387)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, user licenses for the system database cannot be shared among different system databases. The FDD specifies that in addition to the server software license, a franchisee must acquire user licenses for all users accessing the system database, whether directly or indirectly. These user licenses are specific to a particular system database.
Brightstar Care franchisees have the option to license concurrent users, named users, or utilize an external connector, depending on the type of access required. Concurrent user licenses allow any individual to access the system database, with the number of licenses determining the maximum simultaneous users. Named user licenses are specific to individual users and cannot be shared. For access by third parties, an external connector license, concurrent users, or named users must be licensed.
This restriction on sharing user licenses across different system databases means that if a Brightstar Care franchisee operates multiple locations or requires separate databases for different functions, they will need to purchase separate user licenses for each database. This could increase the overall cost of software and system access, especially for franchisees with larger operations or complex data management needs. Franchisees should carefully assess their user needs for each system database to ensure they acquire the appropriate number and type of licenses.