Under what conditions might Brightstar Care require key personnel to attend advanced training?

According to Brightstar Care's 2025 Franchise Disclosure Document, while not currently in place, Brightstar Care may develop a mandatory advanced training program and require key personnel to attend at their headquarters or another designated location. The franchisee is responsible for covering the costs associated with this training, including fees, travel expenses (transportation, hotel, meals), and salary expenses for the personnel attending.

Brightstar Care specifies that, with the exception of replacement managers, they will not require more than two people to attend more than four days of additional mandatory advanced training during any 12-month period. If a franchisee hires a replacement manager, that manager must meet the applicable training requirements within 90 days after employment begins, which includes completing any mandatory advanced training.

Additionally, corporate office and/or regional training might be required for system-wide rollout or for locations whose metrics are below top quartile performance. This suggests that if a Brightstar Care franchise is underperforming compared to other franchises in the system, the franchisor may mandate additional training for the franchisee and their employees to improve their business operations and performance. This also applies to new system-wide rollouts, where training may be required to ensure consistent implementation across all franchise locations.