Under what conditions is Brightstar Care permitted to modify the software?

According to Brightstar Care's 2025 Franchise Disclosure Document, Brightstar Care can require a franchisee to update their computer hardware and software. Specifically, Brightstar Care can mandate that a franchisee bring their agency up to the franchisor's then-current standards.

This upgrade, including the installation or upgrade of computer hardware, software, and the ABS (presumably referring to a specific Brightstar Care business system), is required at the franchisee's sole expense. This means the franchisee bears the full financial burden of these updates.

This condition is imposed if Brightstar Care deems it necessary in its sole opinion. This clause gives Brightstar Care considerable discretion over when these upgrades are required. For a prospective franchisee, this implies potential unforeseen expenses to maintain the franchise in accordance with Brightstar Care's evolving standards. It would be prudent to inquire about the typical frequency and cost of such upgrades from existing franchisees during the due diligence process.