For Brightstar Care, under what conditions can I modify the software?

Based on the 2025 Brightstar Care Franchise Disclosure Document, franchisees may be required to upgrade or install computer hardware and software to meet the franchisor's current standards. The FDD states that franchisees may need to update their systems at their own expense to align with Brightstar Care's standards.

Specifically, the FDD mentions that franchisees must bring their agency up to current standards, which includes the installation or upgrade of computer hardware, software, and the ABS (presumably referring to Brightstar Care's business system). This is required at the franchisee's sole expense and if Brightstar Care deems it necessary.

This condition is tied to maintaining the standards of a Brightstar Care agency and is particularly relevant during renewal periods. While the document does not explicitly forbid modifications, it emphasizes compliance with Brightstar Care's standards, suggesting that unauthorized modifications are not permitted. A prospective franchisee should clarify with Brightstar Care the extent to which they can customize or modify the software and systems.