Under what conditions can Brightstar Care grant permission to other franchisees to service clients within a franchisee's protected territory?

According to Brightstar Care's 2025 Franchise Disclosure Document, Brightstar Care retains specific rights regarding the operation of franchises and the servicing of clients, including the right to allow other franchisees to operate within a franchisee's protected territory under certain conditions.

Specifically, Brightstar Care can grant permission to another franchisee to service clients within an existing franchisee's protected territory if the original franchisee does not have the proper licensure or accreditation to provide the required services. This also applies if the original franchisee chooses not to provide those services, even if they possess the necessary credentials. This provision ensures that clients receive the care they need, even if the local franchisee is unable or unwilling to provide it.

This condition is important for prospective franchisees to understand, as it clarifies that territorial exclusivity is not absolute. Brightstar Care prioritizes meeting client needs and maintains the flexibility to ensure service delivery. Franchisees should confirm what licenses or accreditations are required to operate in their territory and consider the implications of not offering certain services. This policy could impact revenue potential if a franchisee is unable or unwilling to provide a full range of services.

In practice, this means that a Brightstar Care franchisee might find another franchisee providing services within their territory if they lack the specific licensure for those services. It is crucial for franchisees to maintain all necessary qualifications and be willing to offer a comprehensive suite of services to fully capitalize on their protected territory and avoid potential encroachment by other franchisees.