Under what conditions can a Brightstar Care franchisee relocate their Agency?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
You will operate your Agency from a location we approve ("Approved Location"). If you have secured a site for the Agency when you sign the Franchise Agreement, you will establish the Agency at the approved site. If you have not yet secured a site for your Agency when you sign the Franchise Agreement, you will enter into our Site Selection Addendum, attached as Exhibit J to the Franchise Agreement, which will govern the site selection process. You may relocate the Agency only with our prior written approval. Whether or not we allow relocation depends on circumstances at the time and what is in the Agency's and our system's best interests. Factors include, for example, the new site's area, its proximity to other premises in our system, whether you are in compliance with your Franchise Agreement, and how long it will take you to open at the new site.
Source: Item 12 — TERRITORY (FDD pages 67–75)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, a franchisee must have prior written approval from Brightstar Care to relocate their Agency. The franchisor's decision to allow relocation depends on the circumstances at the time of the request and what Brightstar Care determines to be in the best interests of both the Agency and the Brightstar Care system as a whole.
Factors that Brightstar Care will consider include the new site's area, its proximity to other premises in the Brightstar Care system, and whether the franchisee is in compliance with their Franchise Agreement. Brightstar Care will also consider how long it will take the franchisee to open at the new site.
This requirement for approval is typical in franchising, as franchisors want to ensure that any relocation benefits the franchisee without negatively impacting the brand or other franchisees. Prospective Brightstar Care franchisees should carefully consider these factors and discuss any potential relocation plans with Brightstar Care during their due diligence process.