Under what condition can a Brightstar Care franchisee not hire and maintain a full-time, fully-trained salesperson?

According to Brightstar Care's 2025 Franchise Disclosure Document, a franchisee is typically required to hire and maintain a full-time, fully-trained salesperson for their agency. However, this requirement can be waived if the franchisee obtains an approved waiver for the current calendar year.

The FDD specifies that failure to maintain a full-time, fully-trained salesperson, without an approved waiver, constitutes a default under the franchise agreement. If this default remains uncorrected after a 90-day cure period, Brightstar Care has the right to terminate the franchise agreement.

This waiver provision offers some flexibility to Brightstar Care franchisees, potentially allowing them to adjust their staffing based on their specific business needs or financial situations. However, it's crucial for franchisees to understand the process for obtaining a waiver and to ensure they remain compliant with all other requirements of the franchise agreement to avoid potential termination.