Under what circumstances must a new Brightstar Care franchisee participate in the ReStart Program?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
ents of, the "BrightStart" Program. The BrightStart program is designed to assist new owners in opening their new business as well as focus on the core competencies of the BrightStar business. If the Agency operated under this Agreement is acquired through a transfer, and it is your first Agency, you, (or, if you are an Entity, your owners and/or other required personnel) must participate in and comply with all of the requirements of the "ReStart" Program. The ReStart program is designed to assist new owners via transfers with onboarding as well as focus on the core competencies of the BrightStar business.
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, a new franchisee must participate in the ReStart Program if they acquire an existing Brightstar Care agency through a transfer and it is their first agency. The ReStart program is designed to assist new owners who are acquiring an existing franchise with onboarding and to ensure they focus on the core competencies of the Brightstar Care business model.
The ReStart program is a condensed, 12-month validation and assessment process. This program aims to ensure that the new owner operates the business up to current Brightstar Care standards and processes. This differs from the BrightStart program, which is for new owners of their first agency that is not acquired through a transfer.
For prospective Brightstar Care franchisees, understanding the distinction between the BrightStart and ReStart programs is crucial. If you plan to purchase an existing Brightstar Care agency, be prepared to engage in the ReStart program, which is focused on validating and assessing your ability to meet the brand's operational standards. This program is shorter than the BrightStart program, reflecting the expectation that you are taking over an already functioning business.