Under what circumstances might Brightstar Care approve virtual participation in the owner office visit?

According to Brightstar Care's 2025 Franchise Disclosure Document, before the opening date and within 180 days after signing the franchise agreement, new owners may spend up to a week in the office of a current Brightstar Care owner. The FDD states that Brightstar Care may approve virtual participation under certain circumstances or for certain aspects of the week's visit.

While the document specifies that new owners (or one of the entity owners) may spend up to a week in an existing owner's office for training, it does not elaborate on what specific circumstances would warrant approval for virtual participation. This suggests that the approval for virtual participation is not guaranteed and is subject to Brightstar Care's discretion.

A prospective franchisee should inquire with Brightstar Care about the specific conditions under which virtual participation in the owner office visit would be approved. Understanding these conditions is crucial for planning the training and preparation phase before the Brightstar Care franchise's opening.