What are the two options for calculating the monthly technology fee for a Brightstar Care agency?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
g Fee noted above.
NOTE 3: Monthly Athena Business System and Email Service Fee. Beginning on the Opening Date (unless you acquired your Agency under resale, in which case you will pay the Monthly Athena Business System and Email Service Fee (the "Monthly ABS & Email Service Fee") beginning on the transfer's effective date), the Monthly ABS and Email Service Fee will be due and payable to BrightStar Technology via EFT. The Monthly ABS and Email Service Fee excludes any third-party approved solutions (i.e., Microsoft Teams Enterprise / One-drive / Web Version Office 365 E1 Package, Hireology, CRM, payroll, EVV, HR/workforce or WorkBright), which may incur a separate fee. The Monthly ABS and Email Service Fee will be due each month on the 15th day of the month. Your Monthly ABS and Email Service Fee will be the greater of $250 per month or .83% of the prior month's Net Billings during the Franchise Agreem
Source: Item 6 — OTHER FEES (FDD pages 17–34)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees pay a Monthly Athena Business System and Email Service Fee (Monthly ABS & Email Service Fee) to BrightStar Technology via EFT, starting on the Opening Date, unless the agency was acquired via resale. In that case, the fee starts on the transfer's effective date. This fee excludes any third-party approved solutions like Microsoft Teams Enterprise, One-drive, Web Version Office 365 E1 Package, Hireology, CRM, payroll, EVV, HR/workforce or WorkBright, which may incur separate fees. The Monthly ABS and Email Service Fee is due on the 15th of each month.
The document outlines two options for calculating this fee. The franchisee will pay the greater of either $250 per month or 0.83% of the prior month's Net Billings during the Franchise Agreement's Initial Term.
Prospective franchisees should note that this technology fee is ongoing and is a percentage of their revenue, meaning it will increase as their business grows. It is also important to understand what third-party solutions are necessary for their Brightstar Care agency, as those will incur separate fees. Also, if a franchisee secures the Teams Package for use in their Agency, they must sign an addendum and pay an additional $14.50 per month for Teams Enterprise with Office 365 E1, which is subject to change with written notice.