What are the two conditions related to field staff retention that a Brightstar Care agency must meet?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
13.5.6 Retention of Field Staff. You fail to ensure that the Agency (a) remains in the top seventy-five percent (75%) of all BrightStar Care Agencies for retention of field staff and (b) does not experience six (6)-month employee turnover in excess of fifty percent (50%).
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, maintaining adequate field staff retention is critical for franchisees. Brightstar Care may terminate the franchise agreement if the franchisee fails to meet specific retention standards.
Specifically, a Brightstar Care agency must (a) remain in the top seventy-five percent of all Brightstar Care agencies for retention of field staff and (b) not experience six-month employee turnover exceeding fifty percent. These metrics are designed to ensure that franchisees are actively working to retain their staff, which is essential for providing consistent and quality care to clients.
Failure to meet these conditions gives Brightstar Care the right to terminate the agreement if the issues are not resolved within a 90-day cure period. This underscores the importance Brightstar Care places on staff retention as a key performance indicator for franchise success and quality of service.