What topics are covered in the Brightstar Care new owner training sessions?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
rations Manual.
- 3.1.3 Help you order business cards, brochures, and initial recruiting and marketing materials as listed in the Operations Manual.
- 3.1.4 Goal setting and business planning.
- 3.1.5 Two or Three, 3 to 4-day training sessions (no more than 12 days total) for new owners held at our headquarters or a nearby training/conference center and organized into content that is specific to Getting your business started, Operations, Sales, and Clinical. Topics include understanding the basics of the business, leadership training, sales training, financial training, clinical training, and other key topics. The in-class training is supplemented by e-learning through the BrightStar on-line training system. We reserve the right to reduce the number of days at our headquarters or a nearby training/conference center through the use of e-learning. You (or one of your owners) may spend up to a week in the office of an owner. We may approve virtual participation under certain circumstances or for certain aspects of the week's visit. If you are acquiring your Agency via a transfer, you (or one of your owners) may spend up to a week in the office of an owner after signing this Agreement and prior to your final acquisition of the Agency. This program is designed to help you (or your owner) gain an applied understanding of the role of an owner by participating in the Agency's most critical processes.
- 3.1.6 Two to four days of training at our headquarters or a nearby training/conference center or though e-learning for each of the 3 key positions, including (1) branch/operations manager (or director), (2) director of nursing (DON), and (3) salesperson (collectively, the "Key Positions").
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, new owner training sessions cover a range of topics to help franchisees start and manage their business. These sessions are organized into content specific to getting the business started, operations, sales, and clinical aspects. The training includes understanding the basics of the business, leadership training, sales training, financial training, and clinical training, along with other key topics. This in-class training is supplemented by e-learning through the BrightStar on-line training system.
Brightstar Care offers two to three training sessions for new owners, each lasting three to four days, for a total of no more than 12 days. The company also provides two to four days of training for each of the three key positions: branch/operations manager (or director), director of nursing (DON), and salesperson. Each training track includes hands-on instruction for role-specific responsibilities and system functionality.
Prospective franchisees should note that Brightstar Care reserves the right to reduce the number of days spent at their headquarters or a nearby training center by using a virtual environment or e-learning platform. Franchisees (or one of their owners) may also spend up to a week in the office of a current Brightstar Care owner to gain practical experience. For franchisees acquiring an agency via transfer, a similar opportunity exists to spend time in an owner's office before finalizing the acquisition. Brightstar Care also holds annual franchise meetings to address subjects relevant to the BrightStar Care Agency Program, including recruiting and retention, service line matters, client relations, personnel administration, advertising programs, and billing control systems. These meetings may offer continuing or advanced-level training instruction.