For Brightstar Care, what are the three key positions that require training?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- 3.1.6 Two to four days of training at our headquarters or a nearby training/conference center or though e-learning for each of the 3 key positions, including (1) branch/operations manager (or director), (2) director of nursing (DON), and (3) salesperson (collectively, the "Key Positions").
Each training "track" includes hands-on instruction for rolespecific responsibilities and system functionality.
Hired staff for the Key Positions is required to attend and complete to our satisfaction the respective training tracks.
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, there are three key positions that require specific training: the branch/operations manager (or director), the director of nursing (DON), and the salesperson. These positions are collectively referred to as the "Key Positions."
Brightstar Care requires that hired staff in these key positions attend and satisfactorily complete the respective training tracks. These training tracks include hands-on instruction for role-specific responsibilities and system functionality. The in-class training is supplemented by a virtual environment and/or e-learning through the BrightStar on-line training system.
New Brightstar Care owners must ensure that these key personnel complete the applicable training programs to Brightstar Care's satisfaction within ninety (90) days of being hired. This ensures that the staff is well-equipped to handle their responsibilities and maintain the standards set by the Brightstar Care franchise system.