Does the Brightstar Care system-wide net billings data include both affiliate-owned and franchise agencies?

According to Brightstar Care's 2025 Franchise Disclosure Document, the system-wide net billings data includes both affiliate-owned and franchise agencies. The document specifies that the table presenting net billings contains information from all Brightstar Care agencies, covering the period from October 1, 2002, to December 31, 2024. This encompasses both affiliate-owned and franchised locations.

This inclusion of both types of agencies provides a comprehensive view of the Brightstar Care system's overall financial performance. Prospective franchisees can see the total revenue generated across the entire network, which can be useful for understanding the brand's market presence and overall financial health. However, it's important to recognize that this system-wide data may not directly reflect the performance of an individual franchise, as it averages the results of all locations.

It is important for potential franchisees to consider that the performance of individual Brightstar Care franchises can vary significantly based on factors such as location, management, and local market conditions. While the system-wide net billings offer a broad overview, franchisees should also carefully review the performance data specific to franchised locations, as presented elsewhere in Item 19, to gain a more accurate understanding of their potential earnings. Additionally, they should conduct their own market research and due diligence to assess the viability of a Brightstar Care franchise in their target area.