What system does Brightstar Care use to gather information for Item 19?

According to Brightstar Care's 2025 Franchise Disclosure Document, the company uses its Athena Business System (ABS) to gather the information presented in Item 19. This information relates to the revenue, gross margins, customer and employee counts, mix of business, National Accounts program, and payer sources for both franchised and affiliate-owned agencies (that were formerly franchised).

For a prospective franchisee, this means that Brightstar Care relies on a centralized system to track and analyze the financial performance of its locations. The Athena Business System (ABS) provides the data used to create the financial performance representations in Item 19 of the FDD. This data includes key metrics that can help potential franchisees evaluate the potential financial performance of a Brightstar Care franchise.

It is important to note that while Brightstar Care uses the Athena Business System (ABS) to gather much of the data presented in Item 19, some agencies may use different operational systems. The FDD notes that data from agencies using different systems may be excluded from certain calculations if the financial data is not yet available. Additionally, the FDD mentions that some agencies primarily doing skilled care use an outside system, and their data may also be excluded from certain calculations.