What is the State EVV Version Upgrade Fee for Brightstar Care, and when is it due?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
| Column 1 | Column 2 | Column 3 | Column 4 |
|---|---|---|---|
| Column 1* | Amount | Due Date | Remarks** |
| State EVV Version | $500 per EVV | Per occurrence; | See Note 5. We may |
| Upgrade Fee | version upgrade | paid upon receipt | increase this fee up to a |
| 1 2 1 8 - 11 1 | required by your state. You must submit the changes no less than 90 days before your state's effective date of the required change. | of invoice. Deducted from your bank account by BrightStar Technology or other approved vendor via EFT. | cap of $1,000. |
| State EVV Version | Up to additional $500 | Per occurrence; | |
| Upgrade Late | per each EVV | paid upon receipt | |
| Notice Fee | version upgrade submitted less than 90 days before your state's effective date of the required change. | of invoice. Deducted from your bank account by BrightStar Technology or other approved |
NOTE 5: Electronic Visit Verification ("EVV") is required by some states when a franchisee participates in certain Medicaid waiver programs. If required by the state, this fee covers the cost of integrating ABS with the state aggregators or third party/ies selected by the state. If any fees are charged to use a state-specified EVV system, that cost is your responsibility. The integration enables the data required to authorize and approve payment to flow automatically between ABS and the state. Without this automation, the state may require the franchisee to enter the data manually on its portal or website. The one-time fee per aggregator covers the initial set-up and testing of the integration. Most states require integration with only one aggregator, while other states might require integration with up to 2 aggregators. The on-going "per record" charge covers the ongoing maintenance costs of supporting the integration and on-going changes required by the state. It is your responsibility to understand your state's EVV requirements and notify us with sufficient lead time to integrate into ABS. You must notify BrightStar Technology no less than 90 days before the state's implementation date, or any subsequent EVV version upgrade dates, to allow sufficient time for integrating ABS and/or updating ABS with EVV version upgrades.
If you notify BrightStar Technology less than 90 days before either your state's implementation date or your state's subsequent EVV version upgrade implementation dates, BrightStar Technology may charge you up to an additional $1,000 for the initial integration, and up to an additional $500 for any subsequent EVV version upgrade, required by the state.
You have the option of using another state EVV provider whom we approve; however, you still must pay us the $1,000 integration fee per aggregator and $500 for each EVV version upgrade required by the state. All other fees required by the third-party provider would be paid directly by you to the third-party provider.
Source: Item 6 — OTHER FEES (FDD pages 17–34)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees may encounter a State EVV Version Upgrade Fee. This fee is $500 per EVV version upgrade required by the franchisee's state. This fee is due upon receipt of the invoice and will be deducted from the franchisee's bank account by BrightStar Technology or another approved vendor via EFT. Brightstar Care may increase this fee up to a cap of $1,000. Franchisees must submit the changes no less than 90 days before their state's effective date of the required change.
Brightstar Care also charges a State EVV Version Upgrade Late Notice Fee of up to an additional $500 for each EVV version upgrade if the changes are submitted less than 90 days before the state's effective date. This fee is also paid upon receipt of the invoice and is deducted from the franchisee's bank account by BrightStar Technology or another approved vendor via EFT.
Electronic Visit Verification (EVV) is required by some states when a Brightstar Care franchisee participates in certain Medicaid waiver programs. The fees cover the cost of integrating Brightstar Care's ABS system with state aggregators or third parties selected by the state. Franchisees are responsible for understanding their state's EVV requirements and notifying Brightstar Technology with sufficient lead time to integrate into ABS. Franchisees have the option of using another state EVV provider whom Brightstar Care approves; however, they still must pay Brightstar Care the $500 for each EVV version upgrade required by the state.