What does the Brightstar Care software include?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- (5) at your sole expense and if necessary in our sole opinion, bring the Agency up to our then-current standards for an Agency, including installation or upgrade of computer hardware and software and the ABS.
Source: Item 23 — RECEIPTS (FDD pages 118–387)
What This Means (2025 FDD)
Based on the 2025 Brightstar Care Franchise Disclosure Document, franchisees may be required to install or upgrade computer hardware and software, including the ABS (presumably referring to a Brightstar Care proprietary software system). This requirement is tied to maintaining the agency up to Brightstar Care's current standards.
Specifically, this obligation arises if Brightstar Care deems it necessary to bring the agency up to their then-current standards. This could involve costs for the franchisee related to upgrading or installing new systems.
Prospective franchisees should clarify with Brightstar Care what the typical costs and frequency of these upgrades are, as well as the specifications for the ABS and other required software. Understanding the long-term technology costs is crucial for budgeting and assessing the overall financial viability of the franchise.