table_specific
For Brightstar Care, is the 'Service Recovery (ALL TRACKS)' training conducted in person, or is e-learning an option?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
| Column 1 | Column 2 | Column 3 | Column 4 |
|---|---|---|---|
| Subject | Hours of Classroom Training | Hours of On- The-Job Training | Location |
| Pre-work: Pre-work: (Rediscovering | 2.5 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| ABS and BrightConnect, OHSA, | |||
| DON Reference Guide, Clinical | |||
| Knowledge Check) | |||
| Kickoff Call | 0.5* | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Welcome to Boot Camp | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| BSC: The People, The Purpose, The Difference (ALL TRACKS) | 2.25 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Clinical Welcome /Discuss | 0.25 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Expectations | |||
| Living Room Visits / HELP Method (ALL TRACKS) | 1.5 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| The Brand you Represent (ALL TRACKS) | 1 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Where Does Your Dollar Go (ALL TRACKS) | 1 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Service Recovery (ALL TRACKS) | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Navigating the Role of the DON | 1.25 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Clinical Standards – Nonskilled | 1.25 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Clinical Standards – Skilled | 1 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Retention 101 | 1 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Empathy Exercise | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 47–67)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the 'Service Recovery (ALL TRACKS)' training is offered either in person or via e-learning. The training involves 0.5 hours of classroom instruction. The training takes place in Bannockburn, IL, or any other location Brightstar Care may designate.
Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only.
It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.