Does Brightstar Care reserve the right to offer training through a virtual environment?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
ansfer's effective date. We may approve a virtual participation under certain circumstances or for certain aspects of the week's visit. You must complete any remaining required training within 90 days after final transfer of assets. We reserve the right to offer training through a virtual environment and/or an e-learning platform.
Sales, Clinical, and Operations Track Overview
The Sales, Clinical, and Operations training tracks are designed specifically for the 3 key roles in the business: (1) Salesperson, (2) Director of Nursing ("DON"), and (3) Branch Manager/Director of Operations (if role not assumed by you). (As noted earlier in this Disclosure Document, if you acquire a franchise for a "Small" territory, you (or your owner) is permitted to hold 2 of the 3 (but not all 3) Key Positions.) Specifically, the Sales track focuses on the marketing and selling process and increasing skill through interactive role-play. The Clinical track focuses on the clinical administrative, regulatory, and compliance aspects of operating the business, as well as understanding the BrightStar Care clinical programs. The Operations track has a focus on the day-to-day administration of the Agency, including training on business processes and supporting information technology. These 3 key staff are required to attend and successfully complete their respective 3 to 4-day training track sessions within 180 days after signing the Franchise Agreement, or within 90 days if the new hire is a replacement. You may also be required to spend up to a week in the office of an owner within 180 days after signing the Franchise Agreement and prior to Opening. We reserve the right to offer training through a virtual environment and/or an elearning platform.
The Pre-Opening and Boot Camp Training programs are conducted by our company officers, owners, directors and key employees, each of whom has significant experience in the areas he or she will teach.
A brief description of our Pre-Opening and Boot Camp trainers as of the date of this Disclosure Document, and their experience and background, are provided below.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 47–67)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, Brightstar Care does reserve the right to offer training through a virtual environment and/or an e-learning platform. This applies to the Sales, Clinical, and Operations training tracks, which are designed for the salesperson, Director of Nursing (DON), and Branch Manager/Director of Operations. These key staff members are required to attend and successfully complete their respective 3 to 4-day training track sessions within 180 days after signing the Franchise Agreement, or within 90 days if the new hire is a replacement.
Brightstar Care also may approve virtual participation for new owner training under certain circumstances or for certain aspects of the week's visit to an established owner's office. This applies both to new franchisees and those acquiring an agency via resale. For new franchisees, this week in an owner's office can occur between training sessions. For resale franchisees, it can occur after signing the Franchise Agreement but before the final transfer of assets.
Additionally, Brightstar Care reserves the right to reduce the number of days of training at their headquarters through the use of e-learning. This applies to the two to four days of training at the headquarters for each of the three key positions. This in-class training is supplemented by e-learning through the BrightStar on-line training system.