What are the requirements for a replacement Control Person for a Brightstar Care franchise, including geographic limitations?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- 13.3.11 Control Person.
You do any of the following: (i) at any time during the Initial Term the Agency is not under the designated Control Person's direct supervision, (ii) you designate a replacement Control Person without our prior approval and first giving us notice of the change, or (iii) any replacement Control Person does not meet our then-current Control Person standards and requirements, including (1) living within a one-hour drive-time from the Protected Territory, or (2) being in the office, or at minimum in the Protected Territory, on a daily full-time basis.
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, if a franchisee designates a replacement Control Person, they must first notify Brightstar Care and receive their approval. The replacement Control Person must meet Brightstar Care's then-current standards and requirements. These standards include living within a one-hour drive-time from the Protected Territory. Additionally, the replacement Control Person must be in the office, or at minimum in the Protected Territory, on a daily full-time basis.
These requirements ensure that the Control Person is accessible and able to effectively manage the Brightstar Care agency's operations within its designated territory. The Control Person plays a vital role in maintaining the quality and standards of the Brightstar Care franchise.
Failure to adhere to these requirements regarding the Control Person can lead to termination of the franchise agreement if the issues are not resolved after a specified cure period. This highlights the importance of maintaining a qualified and approved Control Person for the Brightstar Care agency.